Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Bidtiq (Pty) Ltd t/a Techdraw .

This Policy forms part of the Bidtiq (Pty) Ltd t/a Techdraw Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

· package your products safely and securely for protection during transit;

· clearly mark your return reference number on the outside of the parcel; and

· include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

· it is undamaged and unused, with the original labels and stickers still attached;

· save it is not missing any accessories or parts;

· you log a return via salescpt1@rcsuppliers.co.za within 5 days of delivery to you or collection by you of the unwanted product. After 5 days, you can only return a product if it is defective.

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund your account, your banking details to be provided, with the purchase price of the product within 10 days of the return.

Want to exchange?

We are entitled to inspect the product to validate your return. Please contact us for some advice on making sure that your product is returnable under this section.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or we will refund your account, your banking details to be provided, with the purchase price of the product within 10 days of the return.

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 5 days of such delivery by logging a return via email:salescpt1@rcsuppliers.co.za.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or refund you.

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

· faults resulting from normal wear and tear;

· damage arising from negligence, user abuse or incorrect usage of the product;

· damage arising from a failure to adequately care for the product;

· damage arising from unauthorized alterations to the product;

· where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 5 days after delivery of the product.

You can do so by logging a by email: salescpt1@rcsuppliers.co.za, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a refund.

4: Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law)  refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and refund you in respect of the returned item only.

If you return a product that does not comply with this Policy, you may be liable to reimburse Bidtiq (Pty) Ltd t/a Techdraw for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card,

5: Cancelled Orders

The provision of goods and services by Bidtiq (Pty) ltd is subject to availability. Cancellation of orders by the client will attract a 5 % administration fee.